While United Airlines has recently given us a clinic on how -not- to treat your customers, there are far less obvious ways that you can abuse your customers without even realizing it. We have discussed how important it is to simply recognize your clients on a regular basis and that can cure a lot of Read more about Bad customer service isn’t limited to assaulting your customers[…]
Think about how many telephone calls you receive in a day, how many emails you respond to or simply delete, and how much junk snail mail you receive. Now try to remember a single one of those from more than a week ago. Any luck? For most the answer is likely no. However, can you Read more about Break out your No. 2 pencil to make a memorable statement[…]
When business is going well and customers return time after time to buy from you, its easy to lose focus on some of the things you used to do when building up your initial book of business. Before you had clients, you likely had to do things to let prospects know that you existed and Read more about Be top of mind for your prospects and clients[…]
Running a business is hard enough when things are going well and you are selling all you could hope to sell. Regardless of whether you sell a product or service, and even if you were first to market, if it’s worth selling there will be competition because others will want to get a piece of Read more about How do I eliminate my business competition?[…]
Technology is great. Without some of the tools we have today such as smart phones, tablets and laptops, we couldn’t do half of the things we do everyday or be able to do them at our own leisure. However, even though we are all aware of the presence of technology while in meetings and while Read more about Disconnect to build better work relationships[…]
Even in a work environment with open communication and lots of transparency, there are some times that it is difficult for an employee to bring up a difficult conversation with their leader who they love working for or who is under stress of their own. The employee might feel like they are complaining too much Read more about How to use a lollipop to keep a key employee happy[…]
When you are operating a small business you can not be everywhere at the same time. Because of this, if you want to grow and scale your business you will quickly need to figure out how to empower your employees to make decisions so you are not a bottleneck to your own growth. While this Read more about How can I empower my employees to make decisions that will be in alignment with my thinking?[…]
There is a trend in small businesses to offer employees unlimited vacation time. The reality is that for many small businesses, they would essentially do this for their good employees anyway. While there is usually a policy that indicates how many days or weeks an employee would get, if you have employees who are going Read more about Unlimited vacation time? Really???[…]
Do you remember the old UPS commercial about the company that launched their new website and suddenly they had too many orders to handle? Unfortunately, with most things in business, you do not gain momentum at that pace. In all reality, in the beginning it can feel like any change in a business is moving Read more about Why does it feel like it takes so long to gain momentum in my new business?[…]
For today’s employees, an office space is more than simply a place to show up for 8 hours per day to do a job and then go home. People have learned that for a place that you spend such a large portion of your waking hours, you need to want to go there, enjoy being Read more about What things should I consider for my new office space?[…]